Refund Policy

PayCall Credits

PayCall Credits are prepaid digital credits used exclusively for PayCall services. They are not a bank balance and cannot be withdrawn as cash.

Up to $6 back instantly, whatever the reason

Call didn't help, whatever the reason? Refund up to 2 calls yourself within 24 hours of each call; for a 3rd, send us a request and we review it. Up to $3 per call and $9 total per account, returned as PayCall Credits, not cash. Unanswered calls are free.

Refunds to your card or payment method

Technical failure prevented a call from connecting and credits were charged
Duplicate charge due to a payment processing error
Other cases required by applicable consumer protection law

Not refunded to your card

Connected calls, including poor quality or a call that didn't help: use the call refund above (PayCall Credits, within 24 hours)
Change of mind after purchasing credits that were not used
Account closure with remaining unused credits (unless required by law)

How to request a card refund

Email us with your account email, transaction date, and a brief description. We review requests within 5 business days and refund eligible amounts to your original payment method or as account credit.

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