Call American Express from Germany

Traveling or living in Germany and need to reach American Express? German mobile networks cannot route U.S. toll-free numbers. Use the international direct-dial line or PayCall on WiFi.

Contact

U.S. toll-free (often blocked from abroad)

1-800-528-4800

Call via PayCall →

International direct-dial (works from abroad)

+1 336-393-1111

Call via PayCall →

Official site: www.americanexpress.com/us/customer-service/

Common reasons to call from Germany

Blocked or frozen card while traveling
Fraud alert or suspicious transaction
Wire transfer or payment issue
Account access or password reset
Travel notification for your card

American Express numbers

International: +1 336-393-1111. This is the number that works from a German phone or via PayCall.

PayCall lets you call U.S. numbers from your browser — no roaming bill surprises. Enter the international number on our dialer or join the waitlist for early access.

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