Hotel Customer Service in Germany — Phone Numbers

Hotel contact options in Germany, plus U.S. booking lines. German numbers require another phone service; PayCall supports U.S. and Canadian numbers only.

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International guests in German hotels often receive a business card with a phone number and email — but cannot place the call without a local SIM or expensive roaming. This guide lists the published reservation and service numbers of common hotel chains and booking platforms, and which of them you can call from WiFi with PayCall.

By PayCall · Last reviewed Oct 16, 2026

Hotel chain and booking platform numbers

Numbers starting with +1 are U.S. or Canadian lines you can call from your browser with PayCall. All other numbers need a phone with international calling, or use the chain's email, app or chat.

Chain or platform	Number	Line
A&O Hotels & Hostels	+49 30 809 475 110	Reservations / customer service (Germany)
Ibis	+33 1 45 38 86 00	Accor / Ibis reservations (international)
Motel One	+49 89 230 666 660	Motel One service hotline (Germany)
Booking.com	+31 20 245 0100	Booking.com international support
Hilton	+49 69 95 19 0	Hilton reservations (Germany)
Hilton	+1 800-445-8667	Hilton international reservations
Marriott	+1 888-236-2427	Marriott reservations (United States and Canada)
Holiday Inn (IHG)	+44 871 984 0000	IHG reservations (international)
NH Hotels	+34 91 398 46 61	NH Hotel Group reservations
Premier Inn	+44 333 321 9000	Premier Inn bookings (UK/international)
Hyatt	+1 888-492-8847	Hyatt customer service
Radisson	+49 30 238 280	Radisson reservations (Germany)
Best Western	+1 800-528-3777	Best Western reservations
Meininger Hotels	+49 30 666 36 200	Meininger reservations (Germany)
B&B Hotels	+49 221 77575202	B&B Hotels service hotline (Germany)
Leonardo Hotels	+49 69 505 880	Leonardo Hotels reservations
Generator Hostels	+44 20 7378 0000	Generator reservations
Expedia	+1 800-397-3342	Expedia customer service
HRS	+49 221 2077 600	HRS customer service (Germany)
Novotel	+33 1 45 38 86 00	Accor / Novotel reservations
Mercure	+33 1 45 38 86 00	Accor / Mercure reservations
Scandic Hotels	+46 20 51 00 000	Scandic reservations
Travelodge	+44 371 894 4600	Travelodge bookings (UK)
Airbnb	+1 844-234-2500	Airbnb support (U.S.; published in Airbnb's call-verification guide)

The problem

The reception gives you a German landline or service number. Your foreign mobile may not connect, or roaming is too expensive. You have WiFi — but no way to call.

PayCall calls a chain's U.S. or Canadian booking line from your browser over Wi-Fi, without a local SIM. It can't call hotel lines in Germany or other countries yet; for those, email or the hotel app is usually fastest.

Check your number before you call

Check your U.S. or Canadian number first. Sign-in and PayCall Credits come next.

Who do you need to call?

Phone number

10 digits, including the area code.

Hold for me · microphone off: $0.09per minute
Speaking · microphone on: $0.39per minute

All prices in USD · billed per second

$10.00 covers 1–2 typical hotline calls · no subscriptionUp to $6 back instantly, whatever the reason

Supported numbers and exclusions

Supported U.S. and Canadian landline, mobile and toll-free numbers, 1-800 lines included: PayCall places the call from the U.S. network. Premium, emergency and special services, collect calls and Canadian area code 867 are excluded.

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