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Call CIBC from abroad

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Hold for me · microphone off
$0.09per minute
Speaking · microphone on
$0.39per minute

All prices in USD · billed per second

PayCall Credits from $10.00. No subscription.

  • No app or SIM
  • Payments by Stripe

PayCall is an independent calling service, not affiliated with CIBC.

Published contact sources

Before you call

CIBC Telephone Banking is 1-800-465-2422 in Canada and the U.S. From most other countries, CIBC lists +1 902-420-2422 for banking and +1 514-861-4653 for credit cards, both ordinary Canadian numbers. If your phone can't reach them or a frozen card has you stuck abroad, PayCall calls any of these lines from your browser over WiFi or mobile data.

By PayCall · Last reviewed

Which CIBC number to use

For bank accounts and debit cards, CIBC Telephone Banking is 1-800-465-2422 in Canada and the U.S. For select countries, CIBC lists a toll-free route (your international access code, then 888-872-2422, then 1); for all other countries it lists +1 902-420-2422. Debit-card fraud also goes to Telephone Banking.

For credit cards, the number is 1-800-465-4653 in Canada and the U.S. and +1 514-861-4653 from other countries. A lost or stolen credit card is 1-800-663-4575 in Canada and the U.S. and +1 514-861-9898 from abroad; you can also report it in online banking or the CIBC app. CIBC also lists separate lines in French, Cantonese and Mandarin.

Sources: CIBC: contact us

Card frozen while traveling?

CIBC may block a card after unusual activity abroad. Check the app for an alert first. If you need to talk to someone, call the number for your product above. Never give your PIN or a one-time code to someone who calls you; if a caller claiming to be CIBC asks for one, hang up and call the official number yourself.

Have your card number and account details ready. CIBC is based in Toronto, on Eastern Time, so check the time difference before you call; Japan, for example, is 13 to 14 hours ahead.

How to call from your browser

  1. 1Check the official contact page and pick the number for your product or department.
  2. 2Choose Canada +1 in PayCall and enter the ten-digit number. You see the price before you pay.
  3. 3Sign in, add prepaid credits if needed and allow microphone access.
  4. 4The call starts in Hold for me with your microphone off. Use the keypad for the menu and turn the microphone on when a person answers.

What the call costs

Calls start in Hold for me at $0.09 USD/min with your microphone off, keypad menus included. With your microphone on, the call costs $0.39 USD/min. Billed per second, no subscription; unanswered calls are free. A toll-free number is still a paid call through PayCall.

If a call didn't help, whatever the reason, you can refund it in your account within 24 hours: up to $3 per call, the first 2 instantly and a 3rd on request, as PayCall Credits. PayCall does not place collect calls and is not the organization's official support line.

Frequently asked questions

How do I call CIBC from outside Canada?

For banking, call +1 902-420-2422 (or the toll-free route CIBC lists for select countries). For credit cards, call +1 514-861-4653. If your phone can't reach them, PayCall calls these numbers or the 1-800 lines from your browser.

Can I call 1-800-465-2422 from abroad?

It's meant for Canada and the U.S. and often won't connect from foreign phones. With PayCall, choose Canada and call it from your browser; waiting on hold costs $0.09/min.

What is CIBC's number for a lost card abroad?

For a lost or stolen credit card, CIBC lists +1 514-861-9898 from outside Canada and the U.S. You can also report it in online banking or the CIBC app.

Can I add credits during a call?

Yes. Tap “Add credits without hanging up” on the call screen and pay with card, Apple Pay or Google Pay right there. The call keeps running, and the new balance extends it. Useful when a hotline keeps you on hold longer than expected.

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