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Call ICBC from abroad

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What do you need help with?

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Hold for me · microphone off
$0.09per minute
Speaking · microphone on
$0.39per minute

All prices in USD · billed per second

PayCall Credits from $10.00. No subscription.

  • No app or SIM
  • Payments by Stripe

PayCall is an independent calling service, not affiliated with ICBC.

Published contact sources

Before you call

To report a claim, ICBC (Insurance Corporation of British Columbia) lists 604-520-8222 in Vancouver and 1-800-910-4222 toll-free. If you're in the U.S. or abroad and your phone can't reach the toll-free line, the Vancouver number is an ordinary Canadian number, and PayCall can call either one from your browser.

By PayCall · Last reviewed

Which ICBC number to use

Both numbers are listed by ICBC for reporting a claim. From outside Canada, the Vancouver number 604-520-8222 is the safer choice on a foreign phone because it's not toll-free; with PayCall you can use either.

For driver licensing and Autoplan insurance questions, ICBC points to its driver licensing offices and Autoplan brokers. Check the official contact page for the right team before you call.

Sources: ICBC: contact us

Before you call

Have your policy or claim number, the date and place of the incident and the other driver's details ready. ICBC asks people to contact it by phone or mail for personal questions about a licence or claim, not by email.

B.C. is on Pacific Time. If you're calling from Europe or Asia, plan for the time difference and expect to wait in a queue.

How to call from your browser

  1. 1Check the official contact page and pick the number for your product or department.
  2. 2Choose Canada +1 in PayCall and enter the ten-digit number. You see the price before you pay.
  3. 3Sign in, add prepaid credits if needed and allow microphone access.
  4. 4The call starts in Hold for me with your microphone off. Use the keypad for the menu and turn the microphone on when a person answers.

What the call costs

Calls start in Hold for me at $0.09 USD/min with your microphone off, keypad menus included. With your microphone on, the call costs $0.39 USD/min. Billed per second, no subscription; unanswered calls are free. A toll-free number is still a paid call through PayCall.

If a call didn't help, whatever the reason, you can refund it in your account within 24 hours: up to $3 per call, the first 2 instantly and a 3rd on request, as PayCall Credits. PayCall does not place collect calls and is not the organization's official support line.

Frequently asked questions

How do I call ICBC from the USA?

ICBC lists 1-800-910-4222 toll-free and 604-520-8222 in Vancouver for claims. If your phone plan doesn't include calls to Canada, PayCall can call either number from your browser.

Can I report an ICBC claim from abroad?

Yes, by phone. Use 604-520-8222 or 1-800-910-4222. PayCall calls them over WiFi or mobile data, starting at $0.09/min while you wait.

Can I add credits during a call?

Yes. Tap “Add credits without hanging up” on the call screen and pay with card, Apple Pay or Google Pay right there. The call keeps running, and the new balance extends it. Useful when a hotline keeps you on hold longer than expected.

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