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Call Service Canada from abroad

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Hold for me · microphone off
$0.09per minute
Speaking · microphone on
$0.39per minute

All prices in USD · billed per second

PayCall Credits from $10.00. No subscription.

  • No app or SIM
  • Payments by Stripe

PayCall is an independent calling service, not affiliated with Service Canada.

Published contact sources

Before you call

Service Canada publishes separate numbers for Employment Insurance (EI) and for the Canada Pension Plan and Old Age Security (CPP/OAS), and lists special numbers for callers outside Canada and the United States. Officers answer Monday to Friday, 8:30 am to 4:30 pm. Since Skype stopped calling phone numbers, many people abroad can no longer reach the 1-800 lines; PayCall places the call from your browser over WiFi or mobile data.

Other numbers and contact options

These contacts may require another phone service or an operator. PayCall cannot place collect calls or call numbers outside the U.S. and Canada.

  • CPP and OAS: outside Canada and the U.S., collect via an operator+1 613-957-1954

By PayCall · Last reviewed

Which Service Canada number to use

For Employment Insurance, Service Canada lists 1-800-206-7218 in Canada and the U.S. and 1-877-486-1650 for callers outside Canada and the United States, noting that call charges may apply. In the automated service, choose "Contact an officer" by pressing 0.

For the Canada Pension Plan and Old Age Security, the number is 1-800-277-9914 in Canada and the U.S. From other countries, Service Canada accepts collect calls at +1 613-957-1954 through an operator, on Eastern Time. PayCall can't place collect calls, but it can dial the 1-800 line for you with Canada selected.

Sources: Service Canada: Employment Insurance contacts · Service Canada: Canada Pension Plan contacts · Service Canada: Old Age Security contacts

Opening hours from abroad

Officers answer Monday to Friday, 8:30 am to 4:30 pm; weekends are closed. The automated services run 24 hours a day. The CPP/OAS line operates in local time in Canada and the U.S. and in Eastern Time for international callers, so convert the hours to your time zone before you call.

Have your Social Insurance Number and any letters from Service Canada ready for identity checks. Use your My Service Canada Account when it can answer the question without a call.

How to call from your browser

  1. 1Check the official contact page and pick the number for your product or department.
  2. 2Choose Canada +1 in PayCall and enter the ten-digit number. You see the price before you pay.
  3. 3Sign in, add prepaid credits if needed and allow microphone access.
  4. 4The call starts in Hold for me with your microphone off. Use the keypad for the menu and turn the microphone on when a person answers.

What the call costs

Calls start in Hold for me at $0.09 USD/min with your microphone off, keypad menus included. With your microphone on, the call costs $0.39 USD/min. Billed per second, no subscription; unanswered calls are free. A toll-free number is still a paid call through PayCall.

If a call didn't help, whatever the reason, you can refund it in your account within 24 hours: up to $3 per call, the first 2 instantly and a 3rd on request, as PayCall Credits. PayCall does not place collect calls and is not the organization's official support line.

Frequently asked questions

How do I call Service Canada from outside Canada?

For EI, Service Canada lists 1-877-486-1650 for callers outside Canada and the U.S. For CPP and OAS, it accepts collect calls at +1 613-957-1954 through an operator. If your phone can't reach these lines, PayCall can call the 1-800 numbers from your browser.

Can I call 1-800-277-9914 from abroad?

The 1-800 line is meant for Canada and the U.S., and many foreign phones can't reach it. With PayCall, choose Canada, enter the number and call it from your browser; waiting on hold costs $0.09/min.

What are Service Canada's phone hours?

Monday to Friday, 8:30 am to 4:30 pm, closed on weekends. Automated services are available around the clock.

Can I add credits during a call?

Yes. Tap “Add credits without hanging up” on the call screen and pay with card, Apple Pay or Google Pay right there. The call keeps running, and the new balance extends it. Useful when a hotline keeps you on hold longer than expected.

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